Atrium Hospitality needed more than a basic intranet, they needed a digital hub for engagement and collaboration. With over 80 properties and 7,000 employees, Atrium Hospitality faced mounting challenges in maintaining effective internal communication and fostering employee engagement.
Their legacy intranet, “The Lobby,” struggled to meet the evolving needs of a growing workforce. Fragmented navigation, inconsistent document management, and outdated technology created inefficiencies and reduced satisfaction.
Recognizing the potential of SharePoint as a modern intranet solution, Atrium partnered with 2toLead to revitalize “The Lobby.” This case study explores how Atrium’s SharePoint migration best practices delivered a seamless, scalable, and user-centric digital workplace.
Atrium Hospitality faced challenges in managing localized document libraries across its hotel network, which varied from corporate policies. The need for distinct, site-specific policies called for a dedicated SharePoint intranet migration.
Some hotel locations had pre-existing, outdated sites, while others required new site creation. Existing sites were a mix of older classic SharePoint setups, some of which were fragmented or incomplete, contributing to an inconsistent intranet user experience.
Employees struggled to access shared resources efficiently due to disjointed navigation across existing intranet sites. This impacted productivity and employee satisfaction.
Many hotel sites relied on classic SharePoint versions, limiting functionality and compatibility with modern tools needed for enterprise-level collaboration and engagement.
Atrium needed a modern SharePoint intranet solution to unify these disconnected systems while allowing customization for local needs.
To address these challenges and lay the groundwork for sustained improvement, we leveraged SharePoint migration best practices to provide a comprehensive intranet modernization strategy that focused on enhancing usability, scalability, and employee engagement:
We designed custom, modern Microsoft SharePoint intranet templates tailored to each hotel location. These templates included key features such as document libraries, localized newsfeeds, and event calendars, ensuring a consistent yet adaptable framework.
By standardizing metadata across all document libraries, we made content easier to search and retrieve. Employees reduced their document search time by 40%, improving overall efficiency.
A redesigned navigation system unified all hotel sites, reducing click paths to key resources by 35%. This enhanced accessibility and streamlined workflow.
To accommodate a diverse workforce, the platform enabled content publishing in English and Spanish. This feature empowered local managers to improve employee communication and engagement.
We equipped Atrium’s trainers with the knowledge and tools to manage the SharePoint environment effectively. Training reduced onboarding time for new users by 75% and decreased support requests by 25% within three months.
Integrated features such as Atrium-wide news, KPI dashboards, and trending resources fostered better communication and alignment across all locations.
"2ToLead assisted Atrium in the transformation of a decentralized, ineffective communication medium into a unified platform by creating a SharePoint site that serves as a collaborative, consolidated, and centralized hub for communication and information."
Rakesh Gupta | Vice President, Information Technology
The migration project followed a step-by-step approach, ensuring minimal disruption while achieving significant operational improvements:
A thorough audit of existing content identified inefficiencies and informed a data-driven migration strategy.
New sites were created for properties lacking an intranet, while legacy sites were upgraded to modern SharePoint technology.
Standardized navigation systems created a cohesive experience, allowing employees to locate resources easily.
Features such as multilingual newsfeeds, shared calendars, and KPI dashboards connected employees to essential information, promoting engagement and productivity.
The SharePoint intranet migration for Atrium Hospitality delivered significant, tangible improvements:
“The Atrium employee intranet serves as the single pane of glass for all our employees, providing seamless access to essential resources, information, and tools.”
Rakesh Gupta | Vice President, Information Technology
Through this project, Atrium Hospitality realized the benefits of migrating to SharePoint Online, including:
This SharePoint intranet case study highlights Atrium Hospitality’s journey from a fragmented, inefficient system to a robust, modern digital workplace solution.
By following SharePoint migration best practices, Atrium is now equipped with the tools and framework needed for continuous growth and operational excellence.
This case study underscores the benefits of migrating to SharePoint Online, including:
Atrium Hospitality’s success highlights the power of combining SharePoint migration best practices with a tailored approach.
Ready to modernize your intranet? Discover how 2toLead can help create a connected and productive digital workplace for your organization. Contact us today to learn more about our customized SharePoint migration strategies and digital workplace solutions.
Customer
Atrium Hospitality
Industry
Hospitality
Company Size
7,500 Employees
Headquarters
Alpharetta, Georgia, USA
Type
Privately Held
Specialties
Hospitality, Hotels, and Asset Management
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