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Manufacturing & Industrial

Reimagine Retail Collaboration with Microsoft 365

Unite your retail teams and operations with scalable Microsoft 365 solutions designed by our experts to empower frontline workers and improve the customer journey
A retail worker holder a mobile device and some boxes
WHY It MAtters?

Reimagine Retail from the Ground Up

Connect people, data, and operations across your retail ecosystem with Microsoft 365 solutions that solve today’s challenges and fuel tomorrow’s growth
Microsoft Teams for Frontline Workers

AI-Powered Shopper Insights

Deliver personalized experiences by using generative AI to unify customer touchpoints, from storefront to support.
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On-Demand Frontline Enablement

A unified learning hub and Viva-powered engagement that delivers on-demand onboarding, upskilling, and shift-briefings anytime, anywhere
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Connected Retail Operations

Seamless, cloud-powered collaboration for faster execution of promotions, recalls and daily operation
Benefits

Achieving More with Microsoft for Retail

Empowered Your Retail Workforce

Equip frontline teams with a mobile-first, AI-enhanced digital workspace that blends Microsoft Teams (including Walkie-Talkie and Shifts) and a Viva Learning hub.

Store associates get instant access to product information, schedules, and training material so they serve customers faster and feel more confident on the floor.

400K+
Users

Trusted by a growing community of over 400,000 users worldwide.

95%
Adoption

WayPoint achieves 95% user adoption within the first three months of deployment.

A retail worker welcoming in a new customer to their store
A retail worker at the checkout counter

Adaptive Merchandising & Supply Chain

Leverage AI-driven insights to stay ahead of demand. With Power BI dashboards and Microsoft 365 Copilot embedded in Teams and SharePoint, your merchandising and supply chain teams can monitor inventory in real time, identify emerging trends, and receive AI-generated recommendations for promotions and replenishment.

Microsoft Cloud for Retail also supports integration with Dynamics 365 Supply Chain Management for end-to-end visibility and agility.

Improved mega-menu

Improved Mega Menu

Dynamic menu layouts to fit your team’s needs.

Mobile-ready

Mobile-Ready

Seamless responsive design across all devices.

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Viva Connections

Access popular employee experience extensions like Viva Connections from all sites and spaces.

Key Tools

My Links

Manage personalized resources relevant to employee roles.

Secure Data & Compliance Confidence

Ensure security and compliance across your retail operations. Microsoft Purview, Defender for Endpoint, and conditional access policies help safeguard sensitive data, enforce industry compliance, and prevent shadow IT.

With built-in AI monitoring and automated policy enforcement, you can demonstrate security by design and maintain customer trust at scale.

400K+
Users

Trusted by a growing community of over 400,000 users worldwide.

95%
Adoption

WayPoint achieves 95% user adoption within the first three months of deployment.

A happy customer checking out and making payment with a credit card
How We Help

Retail Reinvented with Microsoft Cloud

Two people walking through a retail logistics storage facility
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Personalized Shopping Agent

Deploy Microsoft’s AI Shopping Agent to deliver personalized, conversational product discovery across digital and in-store channels.

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Frontline Workforce App Integration

Create an AI-powered digital workspace to gain real-time task insights with Teams for Frontline with POS, enhanced by Viva Engage and Power Apps for audits.

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Retail Analytics & BI

Embed Power BI dashboards with real-time sales, inventory, and feedback. Use Copilot and Store Operations Agent for natural-language insights in Teams and SharePoint.

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Digital Onboarding Platform

Build a SharePoint and Viva-based learning hub with AI-generated briefings, streamlining onboarding, training, and upskilling for employees.

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Inclusive & Accessible

Empower every person with accessible solutions for seamless, supportive digital experiences.

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Customer Data Protection

With new AI-driven compliance insights and audit-ready reporting, you can meet changing regulations and internal governance standards with confidence.

Question & Answer
Frequently Asked Questions
What makes Microsoft 365 the right platform for retail collaboration?
Microsoft 365 unifies Teams, SharePoint, Power Platform and Viva in one secure cloud. That means your store associates, supply-chain planners and HQ teams can share files, chat, hold video calls and automate workflows without switching apps. Real-time document co-authoring and built-in compliance help you move faster while keeping customer data.
How can 2toLead help us get value from Copilot and generative AI?
2toLead designs and deploys Copilot prompts, Copilot Agents and AI-powered dashboards tailored to retail scenarios—like demand forecasting, product recommendations and shift-briefings. We integrate Copilot into Teams and SharePoint so your teams ask questions in natural language, get data insights instantly, and automate routine tasks without coding.
Will our frontline staff actually use these new tools?
Yes, 2toLead focuses on mobile-first, intuitive experiences. We configure apps in Teams such as Walkie-Talkie, Shifts scheduling and Viva Connections so store associates access product info, training and announcements right on their phones. Role-based training and easy check-in features drive adoption and show quick wins in daily tasks.
How do you ensure our supply chain stays agile and data-driven?
We build Power BI reports and Power Automate workflows that pull in POS, ERP and warehouse data in real time. Custom dashboards highlight low-stock alerts, supplier lead times and trend analysis. With automated notifications and scenario-planning models, your buying and logistics teams can pivot faster when demand or disruptions arise.
What about security and compliance in a cloud-first retail model?
Microsoft Purview sensitivity labels, conditional-access policies and Defender protections can be embedded directly into your retail apps. That means customer payment data is automatically classified, only approved devices can access sensitive files, and suspicious activity is blocked. You’ll get audit logs and compliance reporting for industry regulations.
Can these solutions scale across hundreds of stores and regions?
Absolutely. We design your Microsoft 365 architecture for multi-geo deployment, using Azure AD tenant design, hub-and-spoke networking and governance policies in Microsoft Purview. That means new markets or store formats can spin up in days with consistent security, training and support. And because it’s cloud-native, you’ll never worry about on-prem hardware or maintenance bottlenecks as you grow.

What our customers say

See the real impact on how we’re redefining Employee Experiences in the Digital Workplace.

“We were drowning in paperwork before we partnered with 2toLead. Now, our repetitive tasks are handled automatically. The time we've saved has been a game-changer. We feel more productive and less stressed.”

Sarah

Director of Operations

“2toLead spent the time to understand our challenges. They didn’t just sell us a product—they built a solution that fits our business perfectly. Our approval workflows are now seamless, and my team is thrilled.”

Olivia

Program Coordinator Lead

“I didn’t realize how much time my team was spending on repetitive tasks until 2toLead showed us what was possible with automation. They’ve made our day-to-day work not just faster but genuinely more enjoyable.”

James

IT Lead

“We’ve worked with a lot of vendors, but 2toLead really stood out. Their team was knowledgeable, approachable, and always ready to help. Today our processes are faster, and our employees are happier.”

Amanda

Marketing & Communications
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