Empower employees to support improved customer experiences. Associates can easily share in-store options, product details, specifications, personalized offers and discounts, reserve, survey, and even assist the store management.
Empowered associates can assess customer needs and get into prior purchases and preferences. The associate can quickly browse through the list of options available at the store, which is fast-moving and relevant to customers’ preferences.
Surfaced to the associate with product details and specifications from a centralized knowledge repository are personalized offers and discounts that are authorized for the customer.
After successfully making a sale, the associate is presented with real-time insights on other products frequently sold together, encouraging cross-selling and upselling. The associate could provide the customer with an option to capture their satisfaction, and store managers can be informed of the potential impact sales have on inventory.