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Retail: Customer Assistance

Empower employees to support improved customer experiences. Associates can easily share in-store options, product details, specifications, personalized offers and discounts, reserve, survey, and even assist the store management.

Retail: Customer Assistance
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Empowered associates can assess customer needs and get into prior purchases and preferences. The associate can quickly browse through the list of options available at the store, which is fast-moving and relevant to customers’ preferences.

Surfaced to the associate with product details and specifications from a centralized knowledge repository are personalized offers and discounts that are authorized for the customer.

After successfully making a sale, the associate is presented with real-time insights on other products frequently sold together, encouraging cross-selling and upselling. The associate could provide the customer with an option to capture their satisfaction, and store managers can be informed of the potential impact sales have on inventory.

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