Empower employees to support improved customer experiences by looking up inventory within their store and nearby stores and being able to reserve it on behalf of a customer, all directly inside Microsoft Teams.
Empowered associates can look up products based on name, code, or by uploading an image or scanning the barcode of an item.
If the inventory is available, an associate can reserve the item(s) to support the customer; if it is unavailable, they can contact, and request/reserve at nearby stores based on the customer’s preference and arrange pickup.
By leveraging Microsoft Teams and the pro-active messages from bots, notifications can be shared with team members in-store or at nearby stores to help service the customer request, approve, or acknowledge it.
This solution experience works on desktop, web, and mobile via Microsoft Teams.