AI Agent Playbook for Government & Public Sector Professionals

Empower Your Government Team with AI Agents

Public sector organizations are under increasing pressure to deliver faster, smarter, and more responsive services. This free e-book, The Government AI Agent Playbook, is your guide to building custom Copilot AI agents using Microsoft 365 tools. Whether you're streamlining permit approvals or enhancing policy research, this playbook shows you how to turn everyday workflows into intelligent, automated experiences.

What’s Inside the Playbook?

Inside the playbook, you’ll find:

• A clear introduction to Copilot Agents and how they work
• Three detailed agent blueprints:
  • City Assist – a chatbot for citizen self-service
  • Permit Pal – an assistant for processing applications
  • Policy Pro – a research agent for policy teams
• Guidance on integrating agents with organizational and external data
• Tips for ensuring privacy, security, and accessibility
• Example prompts, workflows, and deployment strategies

Each agent is presented with tools used, data flows, and practical scenarios to help you visualize how it can be applied in your own organization.

Why These AI Agents Matter

AI is no longer a future concept. It’s a present-day necessity. From handling citizen inquiries to automating document reviews, AI agents can dramatically reduce manual workloads and improve service quality.

During the COVID-19 pandemic, chatbots helped governments manage surging demand. Now, with Copilot Agents, you can go even further, delivering personalized, secure, and scalable support across departments.

• Improve citizen satisfaction
• Reduce manual workloads
• Accelerate decision-making
• Ensure compliance and transparency
• Deliver services 24/7 with consistent quality

Who This Is For

If you're a government or public sector professional looking to modernize your services, this resource is for you. It's designed for communications managers, policy analysts, IT leaders, and operations teams, especially those with access to Microsoft 365 and Power Platform.

This resource is designed for:

• Public sector professionals exploring AI for service delivery
• IT leaders and solution architects in government
• Communications managers, policy analysts, and operations leads
• Anyone with access to Microsoft 365 and a desire to innovate

Whether you're a seasoned developer or a curious “citizen innovator,” this guide will help you build AI agents that make a real impact.

What You'll Learn

This e-book breaks down the essentials of building AI agents tailored for government use. You'll learn how Copilot Agents differ from traditional chatbots, how to integrate them with your existing Microsoft 365 environment, and how to extend their capabilities using tools like Power Automate, SharePoint, and Copilot Studio.

• How to build agents using Microsoft 365 tools like Copilot Studio, Power Automate, and SharePoint
• Use cases for AI in government: from permit processing to policy analysis
• Step-by-step guides to creating agents like “City Assist” and “Permit Pal”

Each chapter includes practical examples, step-by-step instructions, and real-world use cases to help you get started quickly.

How to Get Started

Ready to explore what AI can do for your department? Complete the form to access your copy of the Government AI Agent Playbook.
Start building smarter, faster, and more responsive public services today.