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User Adoption & Support

The success of a technology is based not only on how many use it, but how effectively they use it.

The value of technology is not realized immediately upon purchase or deployment; it is realized as more and more users understand, adopt, and embrace the technology. Our customers take advantage of our industry-leading technology strategy and adoption practices to accelerate and maximize the benefits technology investments provide.

We offer over 19 adoption and support related services, including adoption planning and assessments, strategy and development services, or support in effectively implementing policies and guidance and procedures that improve technology governance and usage.

Successful technology deployment is necessary but not sufficient for successful adoption. Deployment excellence can be a challenge when Microsoft 365 is continually changing and many organizations leverage our team of experts to provide the depth of technology domain expertise or experience necessary to ensure it is optimally maintained, managed and continually deployed.

Adoption Planning & Digital Center Of Excellence Services

Flexible Microsoft 365 Training Services

Flexible Microsoft 365 Support Services

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    Adoption Planning & Digital Center Of Excellence

    When users can’t decide what technology to use, they use what they know, or what’s easy, even if better options exist.

    Getting more people to use technology is important. Often getting people to use more of the technology is just as important, if not more important, than getting them to use it. Successful adoption isn’t measured in infrequent and basic use of technology. Adoption is all about going beyond launch, so there is never a time not to invest further into it and the foundational governance and guidance that empowers an effective adoption plan.

    • Our team has helped hundreds of organizations improve adoption and digital excellence.
    • When we work with you we bring thousands of proven ideas to the table based on what has already worked well for other customers.
    • We adapt our approach so that it aligns with your governance approach and maximizes the impact we can have with minimal cost

    Flexible Microsoft 365 Training & Education

    Training optimizes how users leverage technology and education improves awareness.

    Learn from real world experience and experts who understand both the business and technology challenges your leaders and users face. We provide key training for end users and train the trainer expertise for leaders (IT or Business) that accelerates adoption and fills gaps that vendors like Microsoft haven’t made available and ready for use. With training for beginners to power users taught by our MVPs, award winning experts, and experienced instructors, you can gain the skills you need that go beyond just understanding the features and functions of the Microsoft 365 suite and highlight how to best guide or use them.

    • We pride ourselves on our ability to combine training with interactive exercises and know the value of adaptive training based on the current audiences challenges
    • Our team can help your organization navigate and leverage the thousands of Microsoft and community based training resources that exist and align them to your business goals
    • Our team prefers to provide training that is outcome/results driven. As an example instead of training on Microsoft Teams it should be training on how to improve meetings.

    Flexible Microsoft 365 Support

    Pro-active, not just reactive recommendations, management and support by qualified experts.

    At 2toLead, we support everything, even if it was built by someone else, and can provide best practice guidance, custom development, branding and design, installation, administration and configuration, training, issue resolution, and health checks. A proactive way to protect your investment. Our engagement model by design is flexible as requests are either pro-actively planned or reactively requested. As part of our regular connects, we will work with your team to identify and capture pro-active requests into a jointly managed backlog. This model takes the best of agile and scrum methodologies to ensure that we can adapt to your needs.

    • From information architecture expertise to performance or security troubleshooting, if it’s Microsoft 365 we have it covered.
    • Our team wants to ensure our support always delivers meaningful value.
    • From fixed pre-planned support for peace of mind to dynamic adaptive support that enables pull forward or rollover of hours we have options that provide the right approach for your organization and preferences.

    Looking for Definitive Answers to your Microsoft 365 Adoption Questions?

    Improving Microsoft 365 Adoption

    In-Depth Microsoft 365 Knowledge

    From multiple award winning Microsoft MVPs to our Neilson Norman award winners, we have endless endless experiences to pull from. What is our goal? To help organizations build a better digital workplace experience.


    2toLead Whitepapers




    the technology gap