What Happens When Your Intranet is the Front Desk, and the Front Desk is Broken?
When your people work across 80+ hotels, the intranet isn't a nice-to-have. It's where policies live, news lands, and staff go mid-shift to find what they need.
At Atrium Hospitality, that front desk was "The Lobby," and it had stopped keeping up. Some properties ran on aging classic SharePoint sites. Others had no site at all.
Three cracks the migration had to fix
- Document chaos at scale. Each hotel needed its own policies, often different from corporate's, and there was no consistent way to manage them.
- Navigation that went nowhere. Navigation didn't connect across sites, so shared resources were hard to find and productivity suffered.
- Technology that couldn't keep up. Classic, on-premises SharePoint couldn't support the modern collaboration tools a growing workforce needed.
The goal wasn't a fresh coat of paint. It was one connected intranet that still let each hotel speak to its own people.
What You'll Uncover Inside This SharePoint Migration Case Study
- Why "lift and shift" was off the table, and how the team redesigned the experience around how hotel teams actually work
- The template model that gave 80+ properties one consistent framework while letting each one adapt it locally
- The metadata and navigation decisions behind 40% faster document search
- How multi-language publishing helped local managers reach their own teams
- The train-the-trainer approach that cut onboarding time by 75% and kept support requests from growing
- The four-step rollout that kept hotels running during the migration
- A before-and-after look at the client's intranet
- Bonus: two planning toolkits to help you apply the same approach to your own intranet
Who Should Read This Case Study
- CIOs & IT decision-makers building the business case to retire legacy SharePoint across multiple locations, who want proof from a peer
- SharePoint admins, IT managers & architects planning a move from classic or on-premises SharePoint to SharePoint Online, including metadata, navigation and site templates
- Internal communications & employee experience leaders trying to reach a spread-out, frontline or multilingual workforce
- Operations leaders at multi-site organizations (hotels, retail, healthcare, franchises) where each location needs its own content without breaking the whole
Get the Full Case Study
Download your free copy. The template model, the search and navigation fixes, and the rollout plan, all in one read.
