Don’t Just Communicate, Anticipate with AI
The Telecommunications AI Agent Playbook is your practical guide to building intelligent, task-focused Copilot agents that transform how telecom professionals communicate, collaborate, and respond. Whether you're in internal communications, IT, or executive leadership, this eBook shows you how to create AI agents that work seamlessly within Microsoft 365, no heavy coding required.
Co-authored by Kanwal Khipple and Richard Plantt, this playbook is packed with real-world use cases, step-by-step build guides, and insights tailored to the fast-paced, distributed nature of telecom organizations.
What’s Inside the Playbook?
- Detailed agent blueprints: Audience Insights, Localization, Crisis Comms, Leadership Voice, and more
- Tools and templates to get started with Microsoft 365 Copilot Studio
- Visual workflows and real-world examples
- Prompts, data flows, and testing tips to ensure success
Why These AI Agents Matter
Telecom companies operate in high-stakes, high-speed environments. Copilot AI agents help you:
- Respond faster during crises
- Translate and localize content instantly
- Understand employee sentiment in real time
- Craft leadership messages that resonate
- Automate repetitive tasks so your team can focus on strategy
Who This Is For
This resource is designed for:
- Communications professionals looking to scale messaging and insights
- IT and digital workplace leads exploring low-code AI solutions
- Executives and advisors seeking to amplify leadership voice with AI
- Telecom teams aiming to improve internal engagement and responsiveness
What You'll Learn
- What Copilot AI agents are and how they differ from traditional chatbots
- How to build agents using Microsoft 365 tools like Copilot Studio, Power Automate, and Viva
- Real-world telecom use cases: sentiment analysis, crisis comms, multilingual translation, and more
- How to integrate agents with internal data sources for personalized, secure experiences
- Best practices for designing agents that reflect your brand voice and leadership tone
How to Get Started
Ready to build your first AI agent?
Complete the form to access your free copy of the Telecommunications AI Agent Playbook. Start transforming how your teams communicate, collaborate, and lead with the power of Copilot.
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