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Successfully Plan Your Intranet Launch with Our Roadmap Template

March 13, 2024
6 min read
Successfully Plan Your Intranet Launch with Our Roadmap Template
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Read Summary

  • The intranet launch readiness timeline is a systematic approach to ensure a smooth intranet launch, with phases for content migration, launch support, communication, and post-launch.
  • The content migration phase involves preparing content, technology, and users.
  • The launch support phase focuses on technical troubleshooting and support plans.
  • The communication phase creates awareness and excitement.
  • The post-launch phase focuses on optimizing performance and adoption.

Read Transcript

Hello and welcome! My name is Richard Plantt, and I'm the Creative Lead at 2toLead. In this video, we will take you through the intranet launch readiness timeline, a practical guide for your Intranet Go Live.

If you haven't already, please go to our website,, and download the Intranet Launch Readiness Toolkit for yourself. It's a free resource that we would like to share with our community.

Now in this video, we will walk you through the key phases and milestones of the launch readiness process. We will provide you with some tips and best practices to ensure a successful internet deployment.

The launch readiness timeline is a visual representation of the systematic and organized approach we have devised to ensure a smooth and efficient intranet launch. This timeline serves as a foundational blueprint offering flexibility and adaptability to meet the unique needs and requirements for our intranet teams.

Each flow consists of several tasks and activities that need to be completed by different teams and stakeholders, such as content authors, IT support, project managers, and even the leadership team.

The timeline also indicates the approximate duration of each of these phases and the expected deadlines for each task. Now let's take a closer look at each flow and see what they entail.

The content migration flow is the most intensive phase of the launch readiness process as it involves preparing the content, the technical aspects, and user expectations for the new intranet. It's also key to assign content authors, as many of the tasks will require their guidance.

Content authors also need to adhere to the content governance plan and ensure the quality and accuracy of the content is maintained. The content migration flow also involves tasks for IT support, such as deploying the intranet solution into a stable production environment, setting up technical configurations, and even assigning user permissions.

The IT support team also needs to prepare a backup and recovery plan, as well as a scalability and growth plan to ensure the reliability and security of the new intranet. The build activities require close coordination and communication between content authors and the IT support team as well as the project managers who need to monitor the progress and resolve any issues that may arise.

Project managers should also schedule regular check-ins and training sessions for the content authors and provide them with the necessary resources and support they need to be successful.

The launch support phase is the second aspect of this toolkit. These tasks are mainly the responsibility of IT who need to develop a triage plan for categorizing and resolving technical issues, as well as a post-launch plan for providing extra support in those first few days of Go Live.

The IT team also needs to set up a dedicated support page or a form for users to submit feedback and monitor the actions of that feedback received. At this stage, it is key that project managers coordinate with the leadership team who need to be the champions of this new intranet. They need to engage with employees and staff.

The communication support flow is the third piece of the launch readiness process, and it focuses on creating awareness and excitement for the new intranet. These tasks are mainly the responsibility of the communication team and project managers who need to identify and recruit content champions from different business areas to help with change management and define and execute a communication plan.

We need to be sharing updates and information with staff throughout this process during the launch and even after the launch. During an intranet launch, communication support can also come from the leadership team.

This can include executive presentations, providing ongoing support, and endorsement of the new intranet. Many successful launches include special activities such as an intranet naming contest and lunch and learn.

We've done intranet scavenger hunts. All these things are designed to engage and educate your staff about this new intranet. Experiment and have fun with this part. The goal again is to drive a bit of buzz. The post-launch flow focuses on optimizing and sustaining the performance and adoption of your new intranet.

This can be an ongoing process depending on the feedback and results of your launch. Post-launch activities are mainly the responsibility of the comms team, content authors and IT.

Gathering insights, collecting feedback, and reviewing these analytics are used to inform the decision-making for the next phases and stages of your intranet. This is an ongoing process.

Content authors are also needed to iterate and define backlog items that could be potential enhancements for your intranet and think of ways to continuously improve the experience. The post-launch phase also involves some tasks for IT.

You need to continue to monitor and troubleshoot the internet and ensure that it is up-to-date and secure. Post-launch activities require ongoing communication and coordination between all parties and stakeholders.

You need to continue to support and promote this new internet and measure user engagement and satisfaction for it. This concludes our overview of the intranet launch readiness timeline. Again, if you don't have it, please check it out on our website. Go to and download it for yourself!

There are many great insights that we've shared here that you can take advantage of for your internet launch. If you have any questions or need assistance with launching your staff internet, please reach out to us.

We are here to support you and guide you on your internet journey. You can reach us through our website at Thank you for watching and I hope you have a great day!

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